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customer service
Contact UsGardin is dedicated to providing our customers with the highest level of service. Our in-house Customer Service Representatives are gladly here to assist you in any way we can... For questions or comments regarding any of our Gardin products, please contact us by email at customerservice@gardinclothing.com or by phone at 1.858.755.6688 M-F 8-4 pm PST.
Is there something we can do to better serve you? We value your feedback. Please email us at feedback@gardinclothing.com. Customer SatisfactionAt Gardin we stand behind the quality of our products and will do everything we can to ensure that you are completely satisfied. In the event that you are not satisfied, simply follow the instructions below... Returns/ExchangesShould you ever purchase anything from us that you are not happy with, you may return or exchange any of our products within 30 days of the purchase date provided the items are unworn, unwashed and in the original condition. Returns will recieve a full 100% refund. Returns received after 30 days but within 60 days of the purchase date are eligible for an online store credit. Exchanges will be processed and shipped at no extra charge within 5 days. Shipping fees are non-refundable. Customers who purchase products from our website may return/exchange them by mail. To help us serve you better, for returns please send an email to returns@gardinclothing.com to request a return authorization number prior to shipping your items. For exchanges please fill out the exchange portion of your invoice and include along with the items you are sending back to us. Send Returns and Exchanges to: Problem with an orderIf your order is missing an item, has been damaged or you have some other concern, please contact a Gardin Customer Representive at customerservice@gardinclothing.com or call 1.858.755.6688 M-F 8-4 pm PST. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible. When will my credit card be refunded?Once your package has been received at our Gardin warehouse your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. If you should need further information regarding the return or exchange of any Gardin products, please do not hesitate to call us at 1.858.755.6688 and it would be our pleasure to assist you however we can. Shipping and DeliveryAt Gardin we understand that what you love isn’t always available at the local farmer’s market, so we are excited to offer our carbon neutral shipping plan. By calculating our shipping costs each month and donating a percentage of those costs to National Resource Defense Council we can help to make global warming a thing of the past. To learn more about the NRDC visit the NRDC.org/globalwarming Domestic Shipping to U.S. including Hawai'i and AlaskaGardin ships all domestic orders by USPS 2-3 Day Priority. Items are generally shipped next business day and have a transit time of approximately 2-3 days. Please note items ordered on Friday ship out on Monday. For quicker delivery or guaranteed arrival time, you may add Overnight Shipping to your purchase at an additional charge. Domestic Shipping Rates
International ShippingGardin ships all international orders by Flat Rate USPS Priority Mail International (PMI). Items shipped by Flat Rate USPS Priority Mail International are shipped next business day and generally have a transit time of 3-6 days. Please note that international customs policies vary widely from country to country and that items shipped internationally can occasionally be delayed by customs, subject to opening and inspection by customs authorities as well as charged additional fees and taxes for the custom clearance practices of your country. For more information about your country’s policies you can contact your local customs office. For quicker international delivery or guaranteed arrival time, you may add USPS Global Express Mail 1-3 day. International Shipping Rates
Order History & TrackingIf you would like to track your package please contact customerservice@gardinclothing.com or call 858.755.6688 M-F 8-4 pm PST. Please have your order number ready and our customer service representatives will make sure that your tees are on their way and arrive on time. Should you need any further assistance just let us know, it is our pleasure to serve you. Thank you for shopping with us at gardinclothing.com. |
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Gardin supports the growth of children and the protection of the environment by designing with eco-friendly resources like 100% organic cotton and sustainable bamboo. Our tops and tess are always made with the highest quality eco-friendly organic and sustainable fabrics. By purchasing 100% organic cotton and bamboo children's clothing you support a better future for us all. At Gardin we aim to deliver the softest, sustainable style for the little ones you love.
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